Information Technology Helpdesk Specialist
Location: Bangalore, KA, India
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Description
The Role
Our exceptional Information Technology team is currently in search of a Helpdesk specialist who can offer technical support and assistance to end-users regarding computer systems, hardware, and software. You will have the opportunity to work with advanced applications and tools that improve user productivity and ensure Ampere's security. Your responsibilities will include providing support to end-users, creating technical documents, managing asset inventory, responding to tickets and queries, running diagnostic programs, identifying problems, and implementing solutions.
What the Team wants you to know
Being a Helpdesk Specialist at Ampere is interesting, challenging, and will expand your professional breadth. As a Helpdesk professional at Ampere, you will provide technical support to end-users, manage user accounts, and troubleshoot issues across various operating systems. You will also support conferences, maintain IT equipment inventory, document resolutions, and analyze support trends. The role involves escalating complex issues, adhering to policies, and continuously improving your technical skills, contributing to the company's success. The experience at Ampere that you will possess will be valuable for your career path.
What you will do
- Provide technical support to end-users via phone, email, or remote access.
- Escalate issues to the Tier 2 Helpdesk Support team when necessary
- Create and maintain documentation for issue resolution to improve future support activities
- Analyze tickets and report trends or areas requiring improvement
- Maintain accurate records of all support activities in the ticketing system
- Be part of an empowered culture where you are a key contributor to the success of the company.
- Assist in user account management including password resets and access permissions.
- You will troubleshoot issues on various Operating systems. Windows, MacOS, Linux.
- Ensure that all support activities are performed in accordance with established policies and procedures
- Provide on-site support for conferences / meetings. Running Teams / Zoom.
- Maintain Inventory of IT equipment.
- Continuously improve technical skills and knowledge through training and self-study
What you bring
- 2+ years of System Administration or Service Desk support experience is highly preferred.
- Must have good working knowledge of Windows/OS X/Linux operating systems.
- Excellent organizational and interpersonal skills along with good verbal and written skills.
- Strong customer service skills.
- Able to quickly adapt to fast changing priorities and deadlines.
- Able to work with minimum supervision.
- Experience managing service and procurement vendors
Education
- Bachelor’s in Computer Science, Computer Engineering, or related technical field; or equivalent experience.
Ampere is an inclusive and equal opportunity employer and welcomes applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, religion, age, veteran and/or military status, sex, sexual orientation, gender, gender identity, gender expression, physical or mental disability, or any other basis protected by federal, state or local law.
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